Orders placed with standard shipping will be processed and shipped within 1–2 business days.

Once your package leaves our warehouse, your order will arrive within 7–20 business days.

Holiday shipping: Due to certain weekends and holidays, especially in peak seasons, orders may take longer to ship out.

Custom clearance inspections may extend delivery timelines beyond our estimated transit window.

CUSTOMS NOTICE

We have no control over the customs process and apologize for any inconvenience due to delivery delays resulting from this.

Please check your local import tax regulations before placing an order so you are aware of any additional charges that may apply.

All customs and import charges incurred upon entry are the responsibility of the recipient, and our brand will not cover any duty or clearance expenses.

Shipping cost is calculated automatically at checkout based on your delivery location, parcel weight and item volume.

No flat fixed shipping rates are displayed anywhere on our website, and the final logistics charge is subject to the real-time amount shown on your checkout page.

Once your order ships, you will receive an email with a tracking number.

You can use this number to track your package through the carrier tracking service.

If you have any questions or concerns about shipping, please contact our customer service team.

If you are unable to track your package using the tracking number we provide, please contact our customer service team.

If a package is returned to us with an incorrect or incomplete address, is marked "Unclaimed" or "Returned to Sender", or is deemed undeliverable by the carrier for any reason, we will contact you via email.

If an incorrect address is provided, the customer is responsible for any RTS (Return to Sender) charges.

Once we receive the returned package from the carrier, we can reship the package or refund the subtotal amount of your order minus the RTS (Return to Sender) fee.

If you choose to reship your package, you will be required to pay RTS (Return to Sender Charge) and shipping charges.

If you choose a refund, your order will not be shipped until the package is returned to our facility.

Once we process a refund, it may take 3–5 business days for your bank to process the refund and post it back to your account. The exact required time depends on your local bank.

To ensure this does not happen, please make sure you provide the correct address during checkout. We are not responsible if your order is shipped to the wrong address or returned to us due to an incorrect address.

If your order has not arrived within a reasonable time after the estimated delivery date, please contact our customer support team.

We will work with the shipping carrier to investigate the shipment and provide an appropriate solution based on the investigation results.

For detailed information, please refer to our Return Policy.

We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

CUSTOMER CARE

If you have any questions regarding shipping, delivery status, or tracking information, please contact our customer support team: [email protected].