To cancel or modify your order, contact our customer support team immediately after placing your order.

We will make reasonable efforts to assist; however, once production begins, cancellations or modifications may no longer be possible.

RETURN CHECKLIST

✓ Your full name
✓ Order number
✓ Clear photos of the item and packaging
✓ Brief description of the reason for return

1. RETURNS FOR PRODUCT ISSUES

If your order arrives damaged, defective, incorrect, or significantly different from the product description, please contact us within 30 days after receiving the shipment.

After reviewing the information you provide, we will arrange an appropriate solution, which may include a replacement or refund. We will cover both the return shipping fee and any shipping costs for returning or exchanging items.

2. RETURNS FOR PERSONAL REASONS

If you would like to return an item because of personal preference, such as size, color, or a change of mind, the item must fully comply with all return eligibility rules listed in Section 7. Please contact us within 14 days of receiving the shipment. Return shipping costs will be your responsibility.

QUALITY INSPECTION

Once your return request is approved, our support team will provide the correct return address.

All returned items undergo a quality inspection. Return shipping costs and refund eligibility will be determined based on the nature of your request.

REFUND ELIGIBLE REASONS

✓ Incorrect item received
✓ Damaged or defective items

RETURN CHECKLIST

✓ Your full name
✓ Order number
✓ Clear photos of the item and packaging
✓ Brief description of the reason for return

✓ Items must be unworn, unused, unwashed, and in their original condition.
✓ Items must include all original tags, packaging, and accessories (if applicable).
✓ Items must not show any signs of wear, damage, stains, odors, or alterations.
✓ Items must be returned within the applicable return period stated in this policy.
✓ For details, see the reasons for returns in Section 4.
✓ Customers are responsible for ensuring that returned items are securely packaged to prevent damage during transit.

✓ Products marked as sale items.
✓ Lingerie, tights, hosiery and swimwear are only eligible for return if the original hygiene seal is fully intact and unused.
✓ Matching sets cannot be returned separately.
✓ Products with obvious signs of wear, damage, or conditions that affect resaleability.

Manufacturing & Display Notice: Minor variations in color, print placement, or measurements may occur due to screen displays and manual production. These do not qualify as defects.

We reserve the right to refuse returns if the item exhibits excessive wear, improper use, fraud, or violates our policies.

DELIVERY SUPPORT

After providing proof of undelivered goods and obtaining confirmation, we will process a replacement shipment or refund.

Please contact us within 24 hours after the estimated delivery date if your order has not arrived.

1. If the package is refused, we can process a refund only after receiving the returned item; however, shipping fees will not be refunded.

2. If a return is made without our consent, we have the right to refuse acceptance of the package, and all associated costs shall be borne by you.

REFUND PROCESS

If you are waiting for a refund and have checked the tracking status and confirmed that the package has been returned, it means the package is undergoing inspection.

Every day, we process returns that have passed this checkpoint, which is when you'll receive an email confirming your refund.

The refund process usually takes 3–5 business days, but the exact timeframe may vary. The time required for the refund to appear in your account depends entirely on your bank, so it can take as little as a few hours or sometimes a few business days.

CUSTOMER CARE

If you have any questions about returns or refunds, feel free to join the online chat—We will provide further assistance when needed.

Alternatively, you can contact us at [email protected].